Beyond Repair

I just got home tired. I went to Basement Salon at Shangri La Plaza to have my highlights fixed it got messed up recently. When I arrived at the Shang I am confident that they can fix my poor hair. Basement Salon is known for innovation even in the USA. They give color to boring hair and work it with celebrities. Let's say you want your hair blue-green or red or whatever, they can transform it to your liking. They're experts when it comes to funky hairstyles/color. 

Unfortunately, my highlights are beyond repair so the blue color I want did not happen. I'm a bit disappointed, to be honest much more the stylist whose name is Jen. She apologized for my wasted time and for not getting the service I wanted. I really appreciate Jen's professionalism she didn't charge me for anything. I was supposedly paying Php3400 for everything, I know it's really expensive but I'm willing to spend that much would you believe it? Jen even offered to give me a better service when I come back. It's really not her fault that she can't fix the damage but lesson learned, never leave your hair to a non-expert. Before we parted I asked for her business card because that kind of customer service is something that I will be more than happy to recommend to other people. Okay, so my hair didn't come out blue but at least I walked out of the salon with a smile on my face not just because I got free service but for the excellent customer service experience. If you drop by at Basement salon at the Shang, make sure to look for Jen Leung to make sure that you're in good hands. 


I remember two days ago I got a commendation from a customer who was so satisfied with the customer service I had given him over the phone. It was a simple Internet connection problem that requires basic troubleshooting. He was so pleased that he requested to talk to a supervisor so I let him speak with my Team Leader. Bottom line is that we are all customers and as customers, we all aim for satisfaction. 

Hair Gone Bad

I was totally disappointed with what happened today. I went to "F" Salon for highlights and waited two and a half hours just to have my time wasted.




I've always wanted a violet highlights. Last month I went to Reyes Salon for violet highlights but they offered me the color red since that was the only color available. I said why not? I've never tried red. This time I really want violet but to my dismay, the highlights did not come out at all yet they charged me Php500 the lady receptionist/cashier insisted that 500 is the minimum charge for bleaching and coloring she even made me believe that's already discounted it's suppose to be 650. I insisted on paying 500 for not getting the service I wanted, period.


I'm not a difficult customer but the person who assisted me is obviously not knowledgable enough they should've assigned someone else who knows what he was doing. If my hair was bleached then the color should've come out given that the proper wait time was followed. My point is, if they're not confident that they can deliver then they should've referred me to another salon and not charge me to compensate for my precious time wasted.


Isn't it that "the customer is always right?" I'm never coming back to "F" Salon, they have the poorest customer ever.

Bad Karma

I got really scared about what happened to a friend of my sister just two days ago. Her friend paid her a visit that day and while waiting for a ride home just a few blocks from the apartment her bag got snatched by two unidentified men (they're wearing helmets) riding a motorcycle (riding in tandem). She said she struggled not to let her bag go so she was dragged away. She's lucky that her friend managed to hold her arm but got bruised from forehead to her knees. The worse scenario is that no one came to help or even bother to chase those bastards. People are so indifferent or just scared for their lives as well that's why no one dared to interfere? She was taken to a nearby hospital immediately for first aid. I just don't understand why there are people who make a living out of other's hard work.


Anything bad that you do even if your intention is good awaits "karma."

In Pace Requiestat

I felt a little guilty for the death of our adopted cat Soon-Yi. She was named after Woody Allen's adopted daughter she was also adopted by our cat Mao Mao to keep him company.


I was just told by my twin sister earlier that Soon-Yi was found dead inside one of our old cabinets by our dog Ziggy. My elder sister isn't aware that she's been dead hadn't she just heard Ziggy barking one day and found out that he was barking over Soon-Yi's corpse. I felt really bad when Mao Mao was transferred to our other house no one looked after her. Twin sissy and I never had the chance to feed take care of Soon-Yi.  One time I gave her some milk with antibiotic because she has scabs all over her body. Her body's not the way it used to be she turned from healthy to a vagabond looking cat. I pity the poor creature but it was too late we can't bring her life back. I'm just disappointed no matter how we tried to cure her scars she still mingles with scabbed stray cats and we can't look after her all the time, sigh.


I just hope that Soon-Yi is happy wherever she is now.